60 Warranty

What is covered?

What is not covered?

How to Apply?

Duration

Instructions

MySolitaireConcepts.com congratulates you for your purchase. Your beautiful new piece of jewelry is covered for a period of sixty days against any manufacturer's defects. MySolitaireConcepts.com will, at its option, repair or replace the item, provided the item be returned within the stipulated warranty period, accompanied by the proof of purchase.

This warranty is void if the item has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. We are happy to repair an item out of warranty at a nominal charge. We are sorry, but there are no refunds.

Please be aware that since each Product is one-of-a-kind, MySolitaireConcepts.com cannot guarantee that it will be delivered exactly as the image appear on the web site, and it may slightly differ from the image, including but not limited to the gemstone color.

What is covered?

• All the jewelry items send within 60 days of shipping. Loose diamonds and gemstones are not covered.
• Any manufacturers defect only
• Resetting of loose Stones and Diamonds
• Any defect in the metal
• One Resizing
  

Duration of Warranty
60 Days- beginning from the day the item is shipped.

What is not covered under warranty?

• Products over the 60 day period
• Replacement of lost items.  Any lost diamond, gemstone or metal pieces is not covered. Any cost associated with replacing the lost item will need to be paid by the customer. Though we will not be charge any cost for labor and the prices for the replacements will be at a subsidized cost. However the customer may need to pay for return shipping.
• Genuine OPALS are extremely fragile and are not warranted against loss or breakage.
• Bangles, hoop earrings and hollow jewelry that have been dented are not covered, as they were not sold in this condition.
• Herringbones that have been kinked are not covered and cannot be replaced or repaired.
• Replacement of custom made jewelry and Design Your Own Jewelry 
• MySolitaireConcepts.com expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft.
• Improper repair or warranty service performed by someone other than us will immediately void this warranty.
• To remove any doubt, MySolitaireConcepts.com disclaims any liability for consequential or incidental damages.
• Damage caused by consumer misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
• Damage, accidental or otherwise, to the jewelry while in the possession of a consumer not caused by a defect in material or workmanship.
• All legal proceedings (whether in contract, tort or otherwise) arising out of or in connection with this Agreement must be commenced within 60 days after the date of the Client receiving the Product.

In no event MySolitaireConcepts.com will be liable to Client whether in contract, tort (including negligence) or otherwise for any amount in excess of the total payment paid by Client to MySolitaireConcepts.com for the Product.

How to Apply?

1.Call for Authorization Number- Call MySolitaire Concepts customer service at (866-697-6548) and Obtain a Repair Authorization Number. This number authorizes the customer to apply for warranty cover and is mandatory to continue the procedure.

Please call us at 1-866-697-6548 Monday-Friday, 9:00 AM to 7:00 PM, Eastern Standard Time.

2. Inform the Customer Service via E-Mail- It is advisable that the customer also informs our Customer Service at customerservice@mysolitaireconcepts.com  with the authorization number.

3. Packing- Securely pack your item along with the original packing materials. Use a in a plainly wrapped cardboard box to pack your jewelry (the post office has these available if you do not).

4. Dispatching Mail – It is advised to please insure the package for the full amount of the invoice plus shipping charges. Also request a return receipt to ensure the shipment is tracked.*

You can send by any method. However here is some helpful advice-

• Send the package by FedEx, if the value of the items ‘being returned’ is less than $500. 
•  If the item ‘being returned’ is more than $500 Priority Registered Mail is the safest way to ship high-value items. FedEx and UPS will not insure goods over $500.
• For returns of over $500 from outside the US, please contact a 3rd party insurance company to arrange coverage.
  

*MySolitaireConcepts is not responsible for items lost or damaged while shipping.

5. Our Address- Clearly print your name and address on the outside of the package in the return area.

Mail the package to:
My Solitaire Concepts
Returns Dept
7 West, 45th Street #1605
New York, NY 10036

Please be careful: You should NOT write MySolitaireConcepts, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

6. Inform the Customer Service via E-Mail- Please inform our Customer Service after dispatching the item. Send your e-mail at customerservice@mysolitaireconcepts.com  with the authorization number.

7. We request our customers to please log a reason for the return to help us check the cause and server our customers better.

Warranty Service Instructions:

When sending your merchandise in to us for warranty service:
1.  Read your warranty carefully. The warranty only applies for 60 Days
2.   Include your name a copy of your receipt, daytime phone number, your e-mail address and your return street address. For your security, all deliveries require an adult signature.
3. Sorry, we cannot deliver to a P.O. Box.
4.    Write a brief description of the problem.
5.   Simply package the item in a box or bubble mailer and mail it insured with a copy of your receipt and a brief explanation of the problem to:

MySolitaireConcepts.com.com
Customer Service Dept.
62 West, 47th Street, Suite 1409
New York, NY 10036

6. We use USPS Priority mail to return ship the product
Please allow 2 to 3 weeks for jewelry repairs. Allow 4 to 8 weeks for watch repairs.

If you have any questions regarding your jewelry purchase, please call us at 1-866-697-6548 Monday-Friday, 9:00 AM to 7:00 PM, Eastern Standard Time.

*All shipping costs are your responsibility.

Sterling Silver

Over the time, oxidation reactions will occur causing silver to become tarnished. Simply wearing your jewelry helps prevent, or at least slow the oxidation process, keeping your jewelry looking new. Silver jewelry should be stored separately in cloth pouches or a jewelry box.

Most of our silver jewelry is often finished with rhodium giving it the appearance of platinum; this coating is generally tarnish resistant. We recommend that you clean the piece with a polishing cloth. It is also acceptable to clean silver with a mild dish detergent in warm water, suing a soft toothbrush to clean stones. Use of toothpaste is not recommended to clean silver jewelry, as toothpaste contains small abrasive granules, which can leave scratches on your silver.

Watches

All watches are covered by the manufacturer for a period of at least one year. The warranty covers defective parts, experienced under normal wear and the labor required to repair them. If you did not receive a copy of the warranty for your watch at the sale, please contact our Customer Service Dept. who will be happy to provide you with a copy.
Please note that the warranties for all watch companies do not cover the crystal, band, strap, power cells or battery.

Gemstone Care and Treatment Guide

Some cleaning methods can actually harm your gemstones. Gemstones are sometimes treated to enhance color; hence, it is important to take the right steps to safeguard the beauty of your jewelry. For example, while cleaning jewelry at home, using of mild cleaners and boiling, not all gemstones can withstand the sudden change in temperature, resulting in fractures.

To ensure your gemstones retain their sparkle, read the following guide for gemstone care and cleaning.

Amethyst and Citrine

Many amethysts have their color enhanced by heat treatment. Brownish varieties of amethyst, when treated under heat, magically turn into the bright yellow or orange colored gemstone known as Citrine. These enhancements are stable and permanent under most conditions. Avoid boiling and ultrasonic cleaning, as strong heat may turn them colorless and cause fractures. Use a toothbrush and a gentle soap or a soft cotton cloth to clean your jewelry.

Aquamarine

Most aquamarines are greenish when mined; they are cut and then heat-treated to produce a permanent aqua-blue color. Never boil the gem, as some stones have liquid inclusions, which can burst upon heating. Use ultrasonic cleaning with care; To clean use a toothbrush with warm sudsy water.

Blue Topaz

Nature rarely produces topaz in a blue variety. After raw topaz is mined, it is irradiated to brown and then heated to get a rich sky blue color, which is a permanent process. Clean using a toothbrush with warm sudsy water. Avoid boiling and ultrasonic cleaning with caution.

Diamonds

Unique in the world of gemstones, the diamond is the hardest material. Generally safe to boil and to clean in an ultrasonic cleaner.

Black Diamonds

Naturally black colored, black diamonds are extremely rare. Often real white diamonds are permanently treated for a lush mid-night black color.  MySolitaireConcepts.com only sells heat-treated real black diamonds. Extreme heat may leave the stone colorless. Never boil or ultrasonic clean the Black Diamonds. To clean only use sudsy warn water and soft toothbrush.

Emeralds

Emeralds contain minute surface-reaching breaks that gem cutters fill with natural and man-made resin to soften and enhance the look of an emerald. Earlier, gem merchants in India sought to purify the color of emeralds by immersing them in clear oils; such treatments are still used today. All emeralds are fragile and need to be treated with extreme care. Only use a soft toothbrush with warm sudsy water to clean your jewelry. Avoid soaking, boiling and ultrasonic cleaning.

Garnet
Abrupt temperature change may cause fractures, so avoid thermal shock when boiling. Ultrasonic cleaners can be used with care.

Opals

Opals are commonly treated with smoke impregnation. Some opals are impregnated with oil, wax or epoxy to improve hardness and appearance. Opals are very sensitive to heat. Do not boil or use ultrasonic cleaning. Avoid all solvents and acids. Gently wipe your opals clean with a soft, damp cloth.

Pearls

Pearls are very soft and can be damaged by acids, hair spray and even perspiration. Apply perfume sparingly to skin that pearls will touch and never spray directly onto pearls. Do not boil or use ultrasonic cleaning. Gently wipe your pearls clean with a soft, damp cloth. They can also be washed periodically with a mild soap.

Peridot

Dark colored peridots are occasionally heat treated to bring out a lighter, more appealing hue. Stones can lose their color if they come in contact with harsh chemicals; ultrasonic machines should be avoided.

Rubies

For centuries, imperfections and impurities have been removed by controlled heating of rubies and such treatment is considered to be permanent. In the process of treating rubies in this way, fissures and cavities are sometimes filled with a glass-like substance which enhances transparency and seals up any surface-reaching pits or fractures. The safest method for cleaning your ruby is with a warm sudsy cloth, instead of using an ultrasonic cleaner or boiling.

Sapphire

Controlled heating is often used to improve their clarity and color and such treatment is permanent. Boiling and use of an ultrasonic cleaner are generally safe. Sapphire is one of the toughest and most durable gemstones.

Tanzanite

Tanzanite is acclaimed for its unique violet blue color. Virtually every tanzanite is heated to permanently change its color from orange-brown to the spectacular violet-blue color. No boiling, ultrasonic cleaning or steamers should ever be used. Always clean with a soft toothbrush and warm sudsy water.

To learn more about the jewelry care visit- http://www.MySolitaireConcepts.com/knowledgecenter/

Or for immediate assistance call our Customer Service at 1-866-697-6548

*All shipping costs are your responsibility.